Privacy Policy

Suncoast Recovery LLC runs mobile sauna and cold plunge events and at-home tub rentals in Tampa Bay. This policy covers our website, suncoast-recovery.com, and the information you give us when you book, sign a waiver, or contact us.

What We Collect

• Booking info: your name, phone number, email, event or delivery address, and the date and service you book.
• Payment info: handled by our payment processors. We never see or store your full card number.
• Waiver info: your name, contact info, signature, answers to our health screening questions, and whether you agree to photos and video.
• Messages: anything you send us by text, email, or social media.
• Website data: basic info like pages visited, device type, and how you found us, collected through cookies by our website platform and ad partners.

How We Use It

• To confirm, deliver, and run your booking.
• To keep everyone safe and make sure guests are a good fit for sauna and cold plunge.
• To answer your questions and send booking updates and reminders.
• To see which ads and pages are working so we can improve them.
• To meet our legal and insurance obligations.

We'll only use photos or video of you if you gave consent on your waiver.

Health Information

Your health screening answers are used only to keep you safe during your session. We don't use them for marketing and don't share them with anyone, unless required by law or needed for an insurance or legal claim.

Who We Share It With

We don't sell your information. Ever. We only share it with the services that help us run the business, like our website and booking platform, payment processor, and waiver provider. They only get what they need to do their job.

We may also share information if the law requires it or to protect our rights in a legal or insurance matter.

Texts and Emails

If you book with us, we'll text or email you about that booking. We'll only send promotions if you've opted in. You can opt out of texts anytime by replying STOP.

Cookies

Our website and ad partners, including Google and Meta, use cookies to measure traffic and show our ads to people who might be interested. You can block or clear cookies in your browser settings.

How Long We Keep It

We keep booking and waiver records as long as we need them for legal, tax, and insurance purposes. After that, we delete them.

Your Choices

You can ask us to show you, correct, or delete the information we have about you. Some records, like signed waivers, we may need to keep for legal reasons, but we'll tell you if that's the case.

Adults Only

Our services are for adults 18 and older. We don't knowingly collect information from anyone under 18.

Changes

If we update this policy, we'll post the new version here with a new date.